hope you are happy with your purchases. However, if for any
reason you have a problem, please email
us as soon as possible. We are passionate about our customer
services, and will do everything we can to assist you, and
rectify any problems you may have. If you wish
to return any items, we will refund or exchange the product,
provided it is returned in a fully re-saleable condition.
accept returns providing you return the item to us within 28 days, providing it is
unused and in a saleable condition for a full refund. Where
a product is faulty or damaged, we will also refund the original
delivery charge, but not when a product is simply unwanted.
must let us know within seven working days from the day
after the goods were received that you wish to return goods.
Once delivery has been made and the seven working days has
expired, refunds and exchanges can only be given in
accordance with your legal rights.
the interests of hygiene, earrings and pierced body
jewellery are non-returnable.
the Consumer Protection (distance selling regulations), you
have up to 7 working days after you have received your
delivery to cancel your order in writing.
THE ABOVE POLICY DOES NOT AFFECT YOUR STATUTORY
RIGHTS RELATING TO FAULTY OR DAMAGED GOODS OR YOUR RIGHT TO
CANCEL ORDERS UNDER THE CONSUMER PROTECTION (DISTANCE
are posted Monday to Friday, and are usually sent First Class via The Royal
Mail, except Larger items or orders, these are sent by
courier. Usually City Link - Yodel (DHL) - or Parcel Force.
our prices either include post & packaging or free. This
applies to the United Kingdom except to the following
Highlands and Islands of Scotland – Postcodes: IV, HS,
KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-44, PH49-50, ZE.
Northern Ireland, Isle of Man and Isles of Scilly –
Postcodes: BT, IM, TR21-25. Southern Ireland and the Channel
Islands are classed as International destinations.
Please email us for prices to countries outside the United
Kingdom, and the above destinations.
ship to most parts of the world including: USA, Canada,
Channel Islands, Far East, Australia, France, Germany,
Denmark, Italy, Spain, Portugal, Greece, Netherlands,
Belgium, Luxembourg, Republic of Ireland, if your country is
not listed please email us to enquire before ordering.
orders are subject to availability.
we do our best to up date our website on a daily basis, it
may not always be possible to notify you the availability of
can be made securely using your credit/debit card through
PayPal or Google Wallet only. We
also accept cheques and postal orders.
received from outside the UK must be made out in Pounds
Sterling, and are subject to a £10 bank
would not recommend sending payment by cash.